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Frequently Asked Questions
Do you have printed catalogue?
No. In order to provide the best price possible, all our products are listed on-line and we don’t mail out printed catalogues.
How long does it take you to ship my order?
For fastest service rush delivery is available but is expensive. UPS ground normally takes from 7 to 12 days.
How much do you charge for shipping?
Our flat shipping fee of just $7.95 for orders under $100, FREE shipping on orders over $100 on orders shipped via UPS Grpund, and $20 for all orders shipped via DHL Rush Delivery.
Do you ship international?
We do not ship Internationally. We ship only in US.
Is there a minimum order amount required?
No. There is no minimum amount required.
What is your return policy?
If you are not completely satisfied, we will refund your money! Return the item to us in 30 days of receipt and we will give your money back. Shipping fees are not refundable.
How do you ship?
We ship only in US.
We ship by UPS Ground delivery and DHL Rush Delivery. Rush service is available by DHL and the orders will arrive in 4- 5 days from the date you ordered.
Airmail is available for Orders to Hawaii, Alaska, US Virgin Islands, Guam and APO/FPO Boxes
What happens if my order arrives damaged?
We try to pack all the orders as much care as possible. If you product comes damaged, email us at within 2 days. You must send back the damaged item with the original invoice for an exchange, but before send the order back please email us.
What payment method do you accept?
We accept: VISA, MASTER CARD, PAYPAL
You can select the payment method.
What currency are the prices in based on?
All prices are in U.S. dollars
How is my personal information used?
Your security and privacy are extremely important to us. We can simply state our privacy policy, we will not give, sell, or distribute in any way, any of your personal information, to anyone, at any time. We use the most secure methods available to process transaction.
What it is your Privacy Policy?
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
How do I shop online?
There are a few steps you'll take to buy something from 1homegift.com
-In the left side of every page you'll see a list of products categories. Begin shopping by clicking on one of these product categories. When you click on a category, you'll see a page with pictures of products. Some categories have more than one page. If a category has more than one page, to see the other pages, click on the picture who represent those categories, and you will link to desired categories.
-Click on a product picture to see a page that has a larger version of the picture you click on and a more detailed description of the product. The gift's page also has an Add to basket button. Click the Add to basket button to place the gift in your basket. You use our site's basket to hold the items you want to purchase until you are ready to place an order.
-After you place a product in your basket, if you want to look at more decorations, click the Continue Shopping button. Once you finish adding products to your basket and are ready to place an order, click the Checkout button. The next pages are online forms for you to fill out. Some of the information we'll ask you for is required; some is optional.
To complete your purchase, you must fill in all required fields.
And that's it.
How do I remove an item from my basket?
To remove a gift from your basket, click the Remove box to the right of the item you want to remove and then click the Update button to adjust the total amount due.
All of the products you see in our online store are typically in stock and ready to ship. If for some reason the item you ordered is out of stock, we will notify you immediately.
Questions? We'll be glad to answer them! Just send us an email with your question
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